Voice AI for banks, insurers & call centers
Cadence answers your phones with an AI agent that speaks like a person, acts on real accounts, and never puts anyone on hold. 240 milliseconds from their last word to our first.
Live signal — synthesized in your browser, analyzed by the same pipeline math that listens to callers
01 — How it works
Diagrams flatter architecture. Transcripts don't lie. This is what a Cadence call actually sounds like — with the pipeline doing the work shown in the margin.
Caller
“Hey, I think there's a charge on my card I don't recognize. Eighty-nine dollars, yesterday.”
Streaming ASR
Transcribed word-by-word while the caller is still speaking. No waiting for silence.
~80ms behind live speech
Cadence
“I can see that one — $89.00 at NTX*PARKMOBILE, posted yesterday at 4:12pm. It's a parking service. Want me to walk through it, or does that ring a bell?”
Intent + core lookup
Intent resolved mid-sentence, transaction pulled from the bank's core via secure API, response spoken 240ms after the caller stops.
240ms turn latency
Caller
“Oh — parking. Right, the airport. Never mind. Actually, while I have you, can I raise my daily transfer limit?”
Context carry-over
Topic switch handled without a restart. The dispute flow closes, a limits flow opens, same call, same context.
0 re-authentications
Cadence
“Done — your daily transfer limit is now $5,000, effective immediately. You'll get a confirmation text. Anything else?”
Action + audit trail
Voice-verified identity, policy-checked action, immutably logged. A human agent never touched this call.
Full call: 74 seconds
02 — Where it runs
Balance checks, disputed charges, card freezes, transfer limits — the 80% of call volume that shouldn't need a human.
Cadence sits in front of your existing IVR and handles the whole call in natural speech. Callers interrupt it, change their minds, and go off-script. It keeps up. Escalations arrive at your agents with a full transcript and the account already pulled.
78% of calls fully contained
First notice of loss, filed by voice, at 2am, while the caller is still standing next to the car.
Cadence walks claimants through FNOL step by step — what happened, when, where, who was involved — validates coverage in real time, and opens the claim before the call ends. Adjusters start with structured data instead of a voicemail.
11 min avg claim intake, down from 31
Password resets, order status, appointment changes — resolved in one call, in 30+ languages, with no hold music.
Every call answered on the first ring, every hour of the year. Cadence detects frustration acoustically — pitch, pace, interruption patterns — and hands off to a human before the caller has to ask. Your CSAT stops depending on your staffing calendar.
First-ring answer, 24/7/365
03 — The numbers
0ms
Median turn latency
Caller stops talking; Cadence starts. Under the ~250ms threshold where a pause starts feeling like a pause.
0.0%
Intent accuracy
Measured on live banking traffic across accents, speakerphones, and bad cell connections — not a lab benchmark.
0%
Call containment
Resolved end-to-end with no human handoff. The rest escalate warm: transcript, context, and account attached.
0.00%
Platform uptime
Multi-region, active-active. Phones don't have maintenance windows, so neither do we.
SOC 2 Type II
PCI DSS Level 1
GDPR + CCPA
Voice data never used for training without consent